Frequently Asked Questions

How do I place an order?
Order directly at californiaexotichardwoods.com. We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. Call (714) 929-1234 for custom orders.

Do you offer custom sizes or cuts?
Yes, we offer custom cuts and sizes for many species. Contact info@californiaexotichardwoods.com or call (714) 929-1234 with your dimensions.

Can I order in bulk or wholesale?
Yes. We work with luthiers, woodworking schools, and retailers. Contact info@californiaexotichardwoods.com for wholesale pricing.

What payment methods do you accept?
We accept Visa, Mastercard, Amex, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, and Venmo.

Do you ship internationally?
Yes, we ship worldwide. Rates calculated at checkout. Some species may be subject to CITES regulations.

How long does shipping take?
US orders ship within 1-3 business days and arrive in 3-7 days. International orders take 7-21 business days.

What tonewoods do you carry for guitar building?
We carry East Indian Rosewood, Cocobolo, Ebony, Koa, Mahogany, Maple, Walnut, Ziricote, Bubinga, Wenge, Sitka Spruce, Western Red Cedar and more.

Is your wood kiln dried?
Yes, the majority of our wood is kiln dried to appropriate moisture content levels for woodworking and instrument building.

What is your return policy?
We accept returns within 30 days of purchase for unused items 
in original condition. Return shipping costs are the 
responsibility of the customer. Contact 
info@californiaexotichardwoods.com to initiate a return.

What are your business hours?
Open Monday-Thursday and Saturday-Sunday, 9:00 AM to 3:30 PM Pacific Time. Closed Fridays.

Can I visit your store in person?
Yes! We are at 5582 E La Palma Ave, Anaheim, CA 92807. Open Mon-Thu and Sat-Sun, 9AM-3:30PM. Call ahead at (714) 929-1234.