Frequently Asked Questions
Everything you need to know about our wood, ordering, and shipping
Ordering & Payment
You can order directly through our website at californiaexotichardwoods.com. Browse our collections, add items to your cart, and check out securely. We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. You can also contact us via WhatsApp or phone at (714) 929-1234 for custom orders or bulk inquiries.
Yes! We offer custom cuts and sizes for many of our wood species. Contact us at info@californiaexotichardwoods.com or call (714) 929-1234 with your specific dimensions and we'll do our best to accommodate your needs. Custom orders may have additional lead time.
Absolutely. We work with luthiers, woodworking schools, furniture makers, and retailers who need bulk quantities. Contact us directly at info@californiaexotichardwoods.com for wholesale pricing and volume discounts. We're happy to work with ongoing suppliers and business accounts.
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, and Venmo. All transactions are secured with SSL encryption for your safety.
Shipping & Delivery
Yes, California Exotic Hardwoods ships worldwide. International shipping rates are calculated at checkout based on weight and destination. Please note that some exotic wood species may be subject to CITES regulations and import restrictions in certain countries. It is the buyer's responsibility to ensure compliance with local import laws.
Domestic US orders typically ship within 1–3 business days and arrive within 3–7 business days depending on your location. International orders vary by destination but generally take 7–21 business days. Tracking information is emailed once your order ships.
Large slabs, lumber packs, and heavy items are carefully wrapped in protective packaging and shipped via freight or LTL carrier when necessary. We take great care to ensure your wood arrives in perfect condition. For oversized pieces, we will contact you with a shipping quote before processing your order.
We offer free returns on all orders. Shipping costs for outbound orders are calculated at checkout based on weight and destination. We occasionally run free shipping promotions — sign up for our newsletter to be notified.
Wood & Products
We carry a wide selection of premium tonewoods including East Indian Rosewood, Cocobolo, Ebony, Koa, Mahogany, Maple, Walnut, Ziricote, Bubinga, Wenge, Sitka Spruce, Western Red Cedar, and many more. Our tonewood inventory includes back and side sets, tops, neck blanks, fingerboards, headplates, bridge blanks, and bindings for acoustic and electric guitars, ukuleles, mandolins, and other stringed instruments.
Yes, the majority of our wood is kiln dried to appropriate moisture content levels for woodworking and instrument building. Moisture content details are noted in product listings where applicable. If you have specific moisture content requirements, please contact us before ordering.
Some of the exotic species we carry, such as Brazilian Rosewood and certain Ebony varieties, are regulated under CITES (Convention on International Trade in Endangered Species). We comply fully with all CITES regulations and US import laws. For regulated species, we provide appropriate documentation. International buyers are responsible for compliance with their country's import requirements.
Tonewoods are wood species specifically selected for their acoustic properties — the way they transmit, amplify, and color sound. They are graded for straightness of grain, tap tone, stiffness-to-weight ratio, and figure. Regular lumber is selected primarily for structural or aesthetic purposes. At California Exotic Hardwoods, our tonewoods are hand-selected by experts for instrument-grade quality.
Yes! We have a free Wood Species Library on our website where you can browse detailed information about each species we carry, including its properties, workability, uses, and appearance. We also offer a free Wood Comparison Tool and a Board Feet Calculator to help you plan your projects.
Returns & Support
We offer free returns on all orders. If you are not satisfied with your purchase for any reason, contact us at info@californiaexotichardwoods.com within 30 days of receiving your order and we will arrange a return and full refund. Items must be returned in their original condition. Custom cut orders may not be eligible for return.
In the rare event your order arrives damaged, please photograph the damage and contact us immediately at info@californiaexotichardwoods.com or (714) 929-1234. We will arrange a replacement or full refund at no cost to you. We stand fully behind the quality of every piece we ship.
We are open Monday through Thursday and Saturday through Sunday, 9:00 AM to 3:30 PM Pacific Time. We are closed on Fridays. You can always reach us via email at info@californiaexotichardwoods.com or through our website contact form, and we will respond within one business day.
Yes! We are located at 5582 E La Palma Ave, Anaheim, CA 92807. You are welcome to visit us during business hours (Monday–Thursday and Saturday–Sunday, 9:00 AM–3:30 PM) to see our inventory in person. We recommend calling ahead at (714) 929-1234 for large or specialty orders to ensure availability.
Still have questions?
Our team of wood experts is happy to help you find exactly what you need.
Email Us Call (714) 929-1234