Shipping policy
Shipping Policy
Thank you for visiting and shopping at California Exotic Hardwoods. The following terms and conditions constitute our Shipping Policy.
Order Processing Time
Standard Orders All standard orders are processed within 1–3 business days after receiving your order confirmation email. Orders are not processed or shipped on weekends or public holidays.
Custom & Special Orders Custom cuts or specialised orders may require additional handling time beyond our standard processing window. Estimated timelines will be communicated to you upon order confirmation.
You will receive a notification email with your tracking information once your order has been dispatched.
Shipping Rates
Shipping charges are calculated based on the weight, dimensions, and destination of your order and are displayed at checkout before payment.
We do not offer free shipping.
All shipping costs are the responsibility of the customer.
Delivery Estimates
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Ground Shipping | 3–7 business days after dispatch |
| Freight / Oversized Shipping | Varies — quoted at checkout or by direct communication |
Please note that delivery estimates are provided by the carrier and are not guaranteed. Delays can occasionally occur due to carrier schedules, weather conditions, or high-volume periods. California Exotic Hardwoods is not responsible for carrier-related delays.
Oversized & Freight Shipments
Heavy or oversized wood items — including large lumber slabs, live edge slabs, and bulk orders — may require LTL (Less-Than-Truckload) freight shipping. Freight quotes and estimated delivery windows will be provided at checkout or communicated directly before your order is confirmed.
Important — Freight Delivery Terms:
- Freight delivery is curbside only unless white-glove delivery service has been pre-arranged and confirmed in writing.
- Please inspect all freight shipments thoroughly upon arrival before signing the delivery receipt.
- Any visible damage to packaging or contents must be noted directly on the carrier's paperwork at the time of delivery.
- Failure to note damage on the carrier's paperwork may affect your ability to file a claim.
Order Tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). Tracking information typically becomes active within 24 hours of dispatch.
You can track your order directly through the carrier's website using the tracking number provided.
Damages & Lost Packages
California Exotic Hardwoods is not liable for products that are damaged or lost once they have been transferred to the carrier.
If your order arrives damaged:
- Contact the carrier immediately to initiate a claim.
- Contact us at californiaexotichardwoods@gmail.com with photos of the damage and your order details.
- Please retain all original packaging materials and damaged goods until the claim is resolved.
We will do our best to assist you in resolving any shipping issues promptly.
Contact Us
If you have any questions about your shipment, require a freight quote, or need to arrange special shipping, please reach out to us:
Email: californiaexotichardwoods@gmail.com Phone: (714) 929-1234 Address: 5582 E La Palma Ave, Anaheim, CA 92807 Store Hours: Monday–Thursday & Saturday–Sunday, 9:00 am – 3:30 pm